Beat this as an example of great service! Remember the days of ordering something and then having to wait in all day for it to be delivered? Well, not any more, it seems... I quite regularly have to order cat food online. To be honest, it's about the last thing I thought would ever merit [...]
As good as they seemed...? So I described in an earlier post the search for a digital radio and phone-connecting solution for my new Alfa. You may remember that, despite warnings from virtually everyone, it was seeming as though Halfords - the car accessories and servicing chain, disliked and mistrusted by everyone who expressed an [...]
Anywhere but Halfords...? I bought a new car recently. Well, at least it was new to me. It was not, perhaps, the car I really wanted, because try though I might, I couldn't really justify buying a Jaguar XF. So it is that these days I'm driving an Alfa Giulietta - and lovely it is [...]
When starting an Access Database design I always like to set the following options which can be found in the code module section in the tools / options toolbar. Tick the 'Require Variable Declaration' tick box, as this removes issues where data can be assigned to a miss spelt variable – many years ago I [...]
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Good or bad, we publish it.
Take a look - here's how we are doing on each of the questions we ask our delegates to answer.
Most people love technology.
We love buying it, using it, finding all the cool features. Some love showing it off to their friends. And I'm no different.
But sometimes, the tech companies seem to take leave of their senses and do something so stupid, so mind-bogglingly irritating that you just want to throw the kit out the window...
Training should enthuse, inspire and motivate you. But it doesn't always... In our last post we looked at a genuine example of where delegates were put on courses which were explicitly designed not to be useful to them. But it's not always as cynical as that. Sometimes, yes, but not often, I'd hope. So here [...]
I have sat in courses where I was bored. I've sat in courses where the trainer was bored! Courses where the instructor didn't know his stuff. Where she did know her stuff, but had no idea how to communicate it to a roomful of delegates. But I'm not talking about any of these things. It's [...]
Two examples of customer service At The IT Service, we have a passion for customer service - it's at the core of everything we do. I have a real bee in my bonnet about it. So I also tend to keep an eye on levels of service when I'm dealing with other companies. I [...]
Some companies just somehow seem different... I had a meeting this morning with a company based in central London who go by the name of Hive. Hive approached The IT Service to talk about whether we could help with making their staff more efficient through analysing what they do, how they do it, and finding [...]