Welcome to The IT Service

The IT Service was founded in 2009, in order to provide a solution to two basic frustrations:

  1. Training companies generally provide courses, and at the end of the course, the attendees are on their own. We wanted to be able to provide help beyond that – as much or as little as needed. So, if you just want a course, that’s fine. But if you want us to come back and support you to implement what you’ve learned, we’re delighted to do that too.
  2. Too many training companies are run for the convenience of the training company. We wanted to completely focus on our clients. Training companies sell seats in a classroom because that’s a simple product to sell. They have fixed course outlines for the same reason. They dictate what the product looks like, and then they package that up and sell it wherever they can.
    We wanted our service to be completely flexible – each of our clients define what they want, and we provide exactly that. So no two courses are the same. And we don’t charge based on the number of attendees there are – that’s just backwards. You’re paying for the trainer, so that’s what we charge you for.

We’ve grown over the years, and now provide training and database consultancy services to clients large and small, across the whole of the UK. We think our approach works really well, but it’s not for everyone. If you think it sounds sensible, just give us a call on 020 3397 1333, or get in touch via this website.

Andrew Richards
Andrew RichardsManaging Director
Andrew is the founder and Managing Director of The IT Service. He’s worked in training and IT for over 20 years, first in IT and network support, then in training and development. Andrew says: As much as I love technology and get a real buzz out of both development and training, what really drove me to start a new company was the conviction that there had to be a better way… A way of delivering real service to our clients. I saw no reason why just because a company hasn’t got the resources of an Apple or a Microsoft, it couldn’t outdo them for service and putting its customers at the centre of everything it does. So, The IT Service is the result! If you have anything to say – good or bad – about your experience with us, please don’t hesitate to call me personally on 07760 767564.
Serena McCusker
Serena McCuskerLead Associate Trainer
Serena is an experienced IT trainer with a background as a business analyst. She has 20+ years’ experience of managing training projects, writing training materials and delivering customised workshops (class room, 1 to 1 and virtual). A Microsoft certified and TPMA qualified trainer, Serena provides training to an advanced level for both private and public sector clients. She has a relaxed, approachable style and makes even the most advanced topics easy to follow. As well as providing hands-on classroom training for small groups, Serena is experienced at managing large roll-outs where there’s a need for providing drop-in clinics and floor walking to complement the training.
Chad Bosman
Chad BosmanCustomer Account Manager
Chad is The IT Service’s Customer Account Manager. If you ever need to organise training – whether a day’s one-to-one or a large-scale programme for your entire organisation, he’s the man to talk to. Chad says: I’ve had the pleasure of working very closely with The IT Service for a number of years now. When Andrew asked me to join his team this year, it was a “No-Brainer” for me. I’m happy to be bringing over 9 years Sales & Account Management experience with me. My goal is to ensure we are your first port of call for any training you might require, as well as delivering the best training & customer service possible.
Harry Sweetman
Harry SweetmanAccounts
Harry is The IT Service’s one-man accounts department. He’s the one who issues and pays our bills, and if you need to talk money to us, then he’s your man. Harry says: I provide the bookkeeping support to the IT Service team and I am passionate about cloud accounting, having been involved with Xero since it started in the UK. I am a Xero Certified Advisor and licensed member of the Institute of Certified Bookkeepers (ICB).

Testimonials & References

Quality training and consultancy brings quality feedback!

I am writing to thank you for the Excel courses that you provided at our premises earlier this month. I am pleased to advise that all three groups expressed a very high level of satisfaction with the courses, their content, and your presentation of same. Your efforts and flexible approach at ensuring each course was matched to the experience levels of the different groups paid great dividends in the ultimate enjoyment and understanding of the subject matter by all attendees.
I will have no hesitation in recommending your company to any colleagues who may require such a service, and look forward to seeing you again in the not too distant future when we have a need for further IT training.
Ian Haynes, Rock-It Cargo
Fantastic training. Andrew managed to strike the right balance between being extremely knowledgeable on his subject, being responsive to questions and understanding how Excel is actually applied in the trainee’s working environment. Not an easy thing to do.
From the start, we were impressed with the knowledge, professionalism and attention to detail that The IT Service brought to the planning stage of the project… the trainer managed to convey the technical information of a potentially dry subject required while retaining the interest and involvement of all staff… we would be delighted to work with them again.
Really great – helpful and understanding when we weren’t always getting it right. I could see where patience could be lost easily when doing this all day, but he never got annoyed with us!
Maggie Stack, Mr and Mrs Smith
Very professional, enjoyed the training session and I would recommend you to collegues for PowerPoint training. The trainer made the session very “lively and light hearted” which was very enjoyable!
I can not speak highly enough about Andrew and his team at The IT Service. I used his services on a project and during the process he provided excellent results and a personable service. Afterwards, he continued to make himself available to answer questions and provide assistance, whenever needed. If you are looking for a company who works with a high level of integrity and service and has an in-depth knowledge of IT platforms and processes, contact Andrew. You won’t be disappointed.
Mike Russell
The IT Service gave an excellent Access training course. It was geared exactly to our needs and was well explained throughout so we were left with a usable database and the skills to keep writing it and using it. Everything was clearly explained and the consultant took the time to answer our questions in detail. I would highly recommend his work to anyone.
Vanessa Kellie, Gradko International
I would just like to say that Andrew was absolutely brilliant.  He was clear, concise and taught me a huge amount in a very short time.  I found it immensely useful and would recommend this type of tutoring over the daily courses we go on.  It is much easier to understand when it is dealing with information you are using all the time.  He was an excellent tutor and I wouldn’t hesitate in asking for him again.

Our guarantee to you

We’ll take the risk out of your decision

It’s always difficult to know where to turn when looking for a new supplier.

The investment you’re making is not just the cost of the course, it’s the time you take to attend the course. We understand that. That’s why we make you a promise.

Our promise to you

Our existing customers know the standards we set for ourselves, and the lengths we’ll go to to meet and exceed those standards.

But if you’ve never used us before, you may be unsure of whether we’re as good as our word. So this is our pledge to our new customers.

If we don’t provide training that you’re entirely happy with, we’ll either give you your money back, or run the course again with a different trainer, free of charge. Whichever you prefer.

No ifs, no buts. Just let us know why you’re not happy and we’ll take care of it.

The IT Service