Bespoke databases & data training

When your data gets complicated, we make it work.

We build bespoke databases for organisations that have outgrown their spreadsheets – and we train the people who use them. If you’ve got a data problem, there’s a good chance we’ve solved one like it before.

No commitment. No obligation. No jargon.

Andrew RichardsFounder · The IT Service

Sound familiar?

The conversations we have every week.

  • Data stored in multiple spreadsheets that have to be duplicated each year

    Getting them set up is a nightmare of copy-paste. And you know that errors creep in here, but you don't know how to do it better.

  • Someone built a database a few years ago. They’ve since left.

    Nobody’s entirely sure how it works, and everyone’s afraid to touch it. It does work, mostly, and you just need to hope that it stays that way.

  • You know you need to do something about your data. You’re just not sure what.

    When the spreadsheets disagree, or the database generates a weird error, who do you call? And will it cost a fortune to get it working again?

These aren’t unusual problems. They’re the conversations we have every week – and they almost always have a straightforward answer, once you’ve talked to someone who actually understands the question.

What we do

We do data.
We build it, and we train it.

For us, those aren’t separate services. They’re the same expertise, delivered two ways.

01 / we build

Bespoke Databases

We design and build custom databases in Microsoft Access, SQL Server and .NET – for organisations that need something that actually fits the way they work, not a generic solution that costs a small fortune each month.

Find out more about bespoke databases →

02 / we teach

Training

We run bespoke, in-house training in Excel, Access, SQL, GDPR, Cyber Security and AI – all tailored to the organisation, delivered on-site or remotely, with a money-back guarantee.

Find out more about training →

Organisations we’ve worked with

Across education, healthcare, government, retail and the arts.

Large household names and smaller specialist operations alike – we’ve been doing this since 2009, and completed hundreds of database and training projects for some demanding organisations.

  • Imperial College London
  • Royal Marsden Hospital
  • Marks & Spencer
  • Waverley Borough Council
  • British Library
  • Thames Valley Police
  • University of Oxford
  • The Environment Agency
  • The British Museum
  • The Kennel Club
  • Guildford Borough Council
  • Casio
  • The Bowes Museum
  • Water Aid
  • Net A Porter
  • Farnborough Airport
  • Spelthorne Borough Council
  • Gerald Eve
  • The Institute for Government
  • MTR Crossrail
  • Ruder Finn
  • Gradko International
Throughout our engagement with The IT Service, I have always been impressed by the quality of work and service they provide. Andrew in particular is always available, explains technical issues easily for non-experts to understand, and worked hard to ensure we received the specifications we required.
Zoe TownsendZoe Townsend Head of Administration and Finance
University of Oxford

You’ll always know who you’re dealing with

A person, not a company.

The IT Service was founded by Andrew Richards in 2009 and is personally led by him across every client relationship. The person you speak to is the person who does the work – not a salesperson who hands you on to a team you’ve never met.

Andrew has spent over 25 years building databases for some demanding organisations and training thousands of people in data skills. He’s direct, plain-speaking, and has no interest in selling you something you don’t need.

When he’s not building databases, he keeps chickens, guinea fowl and sheep. No relevance to database design whatsoever – but we deal with real people, not businesses, and you should see that in us too. (Do call if you’d like to buy some wool.)

More about Andrew and The IT Service →

Not sure where to start?

That's exactly where most conversations begin.

The free 30-minute conversation isn't a sales call. It's a chance to describe what you're dealing with and find out whether we're the right fit. No commitment, no obligation, no jargon.