Data-based training and database design. With a human face.

We make data personal. Whether that's through a database that really does what you need, or a course that's intelligent, informative and actually enjoyable.

"We were so happy with the result and the service we received with the first database that we asked them to build a second!" 

Imperial College London

Here's what we do...

Two services - training and development - linked by a common theme: making your data work for you.

We provide training on all things data

We are really passionate about training. It's our belief that if you book a course, the real cost isn't the money, it's the time. You're taking a day out of your work - a day you'll never get back - and it's our responsibility to make that day valuable.


So, we don't do fixed courses on fixed dates. You tell us what you need to achieve and when you want to do it, and we'll put together a day to make that happen. Whether it's a four-day in-depth course for 3 people, or 20 people split over two sessions in a single day. 


Our focus is on all things data - Excel, SQL, Access, VBA and database design, but whatever you need, we'd love to help.

Josie Howard - Imperial College London

Josie Howard

I attended an advanced excel training course organised by my company. Andrew is the best trainer I have ever experienced; he is so engaging, able to understand and tailor requirements as needed and has a way of explaining things that makes something potentially complicated seem achievable. They have a wide repertoire and we shall definitely be asking for future training on other projects. Prices are very competitive too and actually exceptional value for money when considering the quality of service and volume of knowledge that they have.

We build databases for clients large and small

We don't just train people - we do the work too. 

We work with clients to create bespoke databases that meet the needs of their organisation and their unique processes. 


We've worked with clients on dozens of projects, from monitoring agricultural land usage in Tibet (yes, really) to tracking the marketing spend on the latest single released by the band that the Beatles could have been - Jedward (yes, also really).


And whether it's for a client the size of Marks and Spencer or a local independent forensic laboratory, our questions remain the same:

  • How can we make your data really work for you?
  • How can we make your life easier?
  • How can we give you what you really need? 

Simon Wills

The IT Service developed us a database which quite literally revolutionised the way we worked.

From being heavily paper-based, we were able to use our database to electronically send invoices to clients, orders to manufacturers and newsflashes to our staff.

Not only did they display the technical expertise that reassured us that they could do the job well, but more importantly, they were brilliant at communicating, and became a really valued part of our team.

What's more - we can combine the two, to produce a service that's right for you

Perhaps you've already got a database, but the person who built it is no longer available to update it. Or perhaps your database no longer quite fits the bill, has become unstable or just really slow?


We can do whatever you need to help out. 


We will charge for the time we spend, working in your office or remotely, providing ongoing maintenance or a complete overhaul. We can tweak one screen or rebuild the whole thing.


And better yet, we can teach you to do this too. Drawing on our years of training experience, we can work with you so that you gain the knowledge to understand exactly how your database works, and can take over maintaining your own database in due course - if that's what you want.

  • A one-off job or a regular service contract
  • Fix crashes, problems and error messages
  • Make your database run faster
  • Build a complete database from scratch
  • Update the functionality of an existing database
  • Migrate your data to the cloud
  • Teach you how to create new screens or queries
  • Create tools to export data your to Excel or to PDF
  • Provide free advice and guidance


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Cameron Sharpe Head of Insight
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Mina Patel Advisor, Natural England
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Annie Ivison Senior Wildlife Advisor at Natural England
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H.E., Exclusive Networks
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PC Natural England
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Christian Addie Imperial College London
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Simon Wills Managing Director
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Vanessa Briggs HR Manager

Made what could have been dry into thoroughly interesting and engaging

The IT Service provided a four-day one-to-one GDPR training programme as well as a follow up one-day session for the rest of our company (August, November 2018).

As a course leader, Andrew made what could have been a dry selection of topics into a thoroughly interesting and engaging presentation - helping me pass my practitioner course and inspiring the rest of our agency into positive action around data protection.

The IT Service were thoroughly professional throughout - Andrew and Chad were punctual and flexible - enabling us to make significant strides in the education of staff around data protection. Worth every penny.

Would thoroughly recommend the service for anyone considering a similar training programme.

Brilliant, knowledgeable, clear

Andrew was brilliant, very knowledgeable and able to impart this in a clear way. The training was excellent. I learnt so much. The pace was just right. I hope to have the opportunity apply this in my work. I will also carry out the exercises to reinforce what I learnt today. Thank you very much Andrew.

Well paced and delivered

The course was well paced and delivered - I was really surprised how much was covered. It was great working with data sets as we went to actually put things into practice ourselves.

Highly recommended!

This session was massively helpful! In all honesty, as this training was on Excel, I expected it to be long and boring. However, this session was really intereactive and engaging. Highly recommend!

It really helped...

I found the trainer very engaging and he explained concepts very clearly. It really helped to plan databases, building tables and relationships, setting primary and foreign keys, outside of Excel. I felt this really grounded my understanding of what a relational database does.

Excellent and highly recommended.

The IT Service was very responsive in providing a company-wide on site GDPR awareness training programme.
Andrew Richards is an exceptional presenter – providing a comprehensive and engaging overview of the GDPR tenets – the consistent compliment was simple surprise that data protection could be made so interesting…
Andrew delivered the key messages both in terms of the concepts and the implications with a refreshing perspective and context.
Excellent and highly recommended.

Entertaining and engaging

Andrew was excellent. He was entertaining and engaging. He clearly knows his stuff. P.S I am not normally this positive.

Saving us at least £40,000 per year

Our new database has revolutionised what we can do. It saves us quite literally hours of work each day, in importing data, generating charges to our customers each day without us having to remember to do so manually, and in preventing errors. But more importantly, the database allows us to offer a hugely improved service to our customers - we generate reports each week, we flag up missing information and can prevent problems from happening rather than react when they do.

In this way, the database has made given us an enormous edge, allowing us to respond to the needs of our customers in a way which we couldn't have imagined before.

Not only that, but The IT Service have been fantastic to work with - nothing is too much trouble, and Andrew has gone out of his way to gain an in depth understanding of our business. There are times when he seems to know more about my business than I do! This has meant that when I've suggested something we'd like the database to do, Andrew's come back to us and suggested an even better solution to our questions.

In short, his system has made our service more responsive to our customers' needs, has made us more consistent in the service we deliver, and has allowed us to become more profitable in the process.

Furthermore, I would say that the database is saving us at least £40,000 per year in staff costs!

We couldn't be happier with the service.

I introduced The IT Service to my firm as our Excel training provider and the feedback from the employees has been phenomenal. It's difficult to find an excel training course that keeps people engaged and yet everyone has actively told me how useful they've found the training and how helpful the trainer has been in providing advice and support even after the day's training.

The best part about the training is that we've been able to tailor it with The IT Service to create modular sessions, focused directly at specific topics our people have said they need training on. Top marks! We couldn't be happier with the service.

We'd love to help you if we can!

Let us know how we can help - whether it's advice on Excel or a full database design, we're always happy to chat.

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